Website Terms and Conditions of Use

1. About the Website

1.1. Welcome to NEKI.AU. The Website provides a subscription box service that offers curated natural beauty and wellness products.

1.2. The Website is operated by NEKI (ABN 677922486). Access to and use of the Website, or any of its associated Products or Services, is provided by NEKI. Please read these terms and conditions (the "Terms") carefully. By using, browsing, and/or reading the Website, you signify that you have read, understood, and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website and Services immediately.

1.3. NEKI reserves the right to review and change any of the Terms by updating this page at its sole discretion. When NEKI updates the Terms, it will use reasonable endeavours to provide notice of updates. Any changes to the Terms take immediate effect from the date of publication. We recommend keeping a copy of the Terms for your records.

2. Acceptance of the Terms

By remaining on the Website, you accept the Terms. You may also accept the Terms by clicking to accept or agree where this option is made available on the Website.

3. Your Use of the Website

3.1. Your use of the Website must be for personal and non-commercial purposes only. You must be at least 18 years of age to register and use the Website.

3.2. You are solely responsible for all activity and communication on the Website, including uploading or posting information through your account.

3.3. You must not use the Website for any prohibited purposes, including but not limited to:

• (a) Posting any material that infringes the intellectual property rights of third parties.
• (b) Uploading or posting any untrue, obscene, libellous, or abusive content.
• (c) Engaging in unlawful conduct.
• (d) Attempting to interfere with the Website's security or attempting unauthorised access to other systems.

3.4. By providing registration information, you confirm it is current and accurate. NEKI will not disclose your personal information to third parties without consent, as governed by NEKI's Privacy Policy.

3.5. You are responsible for maintaining the confidentiality of your login details. Notify NEKI immediately in the event of unauthorised account use or security breaches.

3.6. NEKI reserves the right to revoke access to the Website or impose restrictions without prior notice for violations of these Terms.

3.7. By registering, you consent to receive marketing emails, which you can unsubscribe from at any time.

3.8. NEKI may modify the Website, products, or services available through the Website at its discretion.

4. Products and Information

4.1. Use of the NEKI Website is at your own risk. NEKI does not guarantee the accuracy or completeness of any information on the Website and excludes any liability for errors or inaccuracies.

4.2. NEKI provides general information on products and does not guarantee their suitability for specific health conditions, allergies, or dietary requirements.

4.3. Promotional images and descriptions are representations only, and actual products in NEKI boxes may vary in appearance, size, or packaging.

4.4. By posting reviews or comments, you consent to NEKI displaying your first name and location.

5. Subscriptions, Orders, and Cancellations

5.1. All products purchased through the NEKI Website are for personal use only.

5.2. NEKI offers ongoing subscription options, with renewals every three months, annual pre-paid options, and one-time seasonal boxes.

5.3. All subscriptions automatically renew until canceled. To cancel, you must do so at least 2 days before the next billing date to avoid charges for the upcoming period.

5.4. Review orders carefully before confirming. Once paid, NEKI does not offer refunds for subscriptions unless NEKI cancels or is unable to fulfill the order.

5.5. NEKI does not accept returns unless there is a prior agreement. NEKI inspects all boxes before shipping but is not liable for damage during transit.

5.6. NEKI reserves the right to replace or substitute products at its discretion in the case of stock shortages or damage.

6. Copyright and Intellectual Property

6.1. All content on the Website is protected by copyright laws. You may use the content for personal and non-commercial use only.

6.2. NEKI retains all intellectual property rights in the Website content and grants you a limited licence to use the content for personal purposes only.

6.3. You may not broadcast, publish, or distribute Website content without prior written consent from NEKI.

7. Price and Payment

7.1. All prices are in Australian dollars and exclude shipping charges. Prices and shipping costs are subject to change without notice.

7.2. By purchasing through the Website, you authorise NEKI to process payments through approved payment methods (e.g., PayPal).

8. Competitions, Promotions, and Giveaways

8.1. NEKI may run promotions or giveaways from time to time on social media or via email. Each will have its own specific terms and conditions.

9. Reviews

9.1. By reviewing NEKI products, you agree that NEKI may use your review content on the Website or in marketing materials.

10. Privacy

10.1. NEKI values your privacy, and any information collected is governed by our Privacy Policy, available on the Website.

11. Shipping and Postage

11.1. NEKI ships on a seasonal basis. If you purchase a box in advance, it will be shipped at the start of the season. Shipping times may vary, and NEKI is not liable for delivery delays.

11.2. NEKI is not responsible for damage or loss during transit. Risk passes to you once NEKI hands the product to the carrier.

11.3. It is your responsibility to keep your shipping address current. Changes should be made at least 7 days before the next scheduled shipment.

12. General Disclaimer

12.1. Your use of the Website and Services is at your own risk.

12.2. NEKI does not guarantee the availability or fault-free operation of the Website.

12.3. The Website may contain links to third-party websites, for which NEKI accepts no responsibility.

12.4. NEKI provides all content and products "as is" without warranty. NEKI excludes liability for:

• (a) Performance failures, data loss, or unauthorised access.
• (b) The accuracy or suitability of information on the Website.
• (c) Costs incurred from using the Website or products.
• (d) Adverse reactions to products.

13. Limitation of Liability

13.1. NEKI’s liability in connection with these Terms is limited to the resupply of the content or products.

13.2. NEKI, its affiliates, employees, and agents are not liable for any indirect, incidental, or consequential damages arising from use of the Website or products.

14. Indemnity

14.1. You agree to indemnify NEKI, its affiliates, employees, and agents from any claims arising out of:

• (a) Your use of the Website or products.
• (b) Any breach of these Terms by you.
• (c) Your infringement of third-party rights.