A natural skincare subscription box delivers a curated selection of all-natural, eco-friendly skincare products right to your door on a regular basis. Each box typically includes a variety of items such as cleansers, moisturisers, serums, masks and more - all made with natural, low-tox ingredients.

Once you sign up, you'll receive a monthly or quarterly box filled with skincare products. The contents vary each time, but everything included is carefully chosen to help improve your everyday lifestyle. You can cancel and pause your subscription at any time.

Each box contains a selection of skincare products made with natural ingredients, such as organic oils, plant extracts, and essential oils. Products may include facial cleansers, moisturizers, masks, deodorants, serums, and other skincare essentials. The specific products will vary each month.

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. If you have specific skin concerns (like acne, dryness, or redness), we try to include products that address those needs. If you have allergies or sensitivities, please check ingredient lists, or reach out to us for recommendations.

No, you can choose to subscribe on a quarterly or annual basis. If at any point you decide the subscription isn't right for you, you can cancel or pause it with no hassle.

Yes! We are committed to providing cruelty-free and, where possible, vegan products. All brands we work with adhere to ethical and sustainable practices to ensure that no animals are harmed in the making of any products.

We carefully vet all products included in our subscription boxes to ensure they are made from high-quality, non-toxic, and skin-safe ingredients. If you have a specific allergy or sensitivity, please review the product ingredient lists before using. You can also reach out to us if you have any concerns or need personalized recommendations.

You can contact our customer support team via email at info@neki.au

Absolutely! Our subscription boxes make a perfect gift for friends or family who love being kind to their skin. You can select a one-time gift box or sign them up for a recurring subscription.

Our subscription plans range from $119-149, with discounts available for longer-term subscriptions. The price includes free shipping, and the value of the products inside typically exceeds the cost of the subscription.

Currently, NEKI only operates in Australia, but we are planning to go global in the near future—watch this space!

You can cancel or pause your subscription anytime via the account page. If you have any issues, feel free to contact our customer support team, and we'll assist you with the cancellation process.

Yes, each box typically includes full-size products, though there may also be sample-sized items to let you try new products. This allows you to experience the full benefits of the products without committing to a full-size purchase.

We want you to love your box! If you're not satisfied with a product, please reach out to our customer service team. We can offer a replacement or a refund in certain cases, depending on the issue. Please note that because skincare products are personal items, we do not accept returns on opened products.